All ICT enabled programmes of the University will be supported by a dedicated Student Support team. The support team can be reached via 8101-300-600 or through the student portal for any issue related to technology, academics, administrative or ICT Enabled programmes. The team ensures that all student enquiries are taken note of and resolved in a timely manner. All such requests/ enquiries are made available in the student portal accessible to both the student and NSOU officials.
The team has counselors who can speak in Bengali, Hindi or English based on student’s comfort level. With this initiative, NSOU aims to provide student service comparable to international standards to all its students and provide equal access to educational support for all across West Bengal.